Bernard develops AI-powered virtual employees designed to assist home and commercial appliance service providers. Their technology integrates with phone, text, email, warranty information, and existing systems to handle customer interactions, scheduling, and dispatch. The system supports the entire workflow from initial diagnosis through parts preparation, technician assignment, and follow-up communication.
At the heart of Bernard’s solution is Pre-ID, a tool that links specific appliance details and reported issues with historical repair data, similar past service visits, manufacturer guidelines, and parts inventories. This enables it to generate a prioritized diagnosis, recommend necessary parts, and suggest follow-up questions. By equipping technicians with the right information and parts beforehand, Bernard helps service teams increase first-visit repair rates, improving customer satisfaction and creating a more integrated appliance service environment.