Nova AI Diagnostics provides a 14-day full refund guarantee for all web and mobile subscriptions, with no questions asked. This policy applies to purchases made directly through the company’s platform and is managed by NOVA ECOSYSTEM SINGLE MEMBER P.C., based in Heraklion, Crete, Greece. Customers may request a refund within 14 calendar days of their original purchase or renewal date, regardless of usage. Refunds are processed upon verification of the request and are issued to the original payment method.
For in-app purchases through Google Play or Apple App Store, refunds must be requested directly through each respective platform's support system. To initiate a refund via Nova AI Diagnostics, customers must email support@novaecosystem.live from the registered account address, including account details, charge date and amount, and transaction ID. Requests are acknowledged within two business days. Approved refunds are processed within five to ten business days, though final credit timing depends on the financial institution. Canceling a subscription ends future charges but does not result in a refund for the current billing period.