The refund policy on Nova AI Meta Brain covers all paid plans, subscriptions, and credit purchases handled by NOVA ECOSYSTEM SINGLE MEMBER P.C. For consumers in the European Union, a 14-day withdrawal window applies from the transaction date, but this is waived for digital content once you have used credits or premium features after explicitly agreeing to immediate access at checkout. Subscriptions can be cancelled anytime through account settings, which halts future renewals, though the current billing period remains active without pro-rated refunds unless required by law.
Unused credits can be refunded within 14 days of purchase if no premium features were used; once spent, the purchase is final. Credits do not expire unless stated at purchase. Duplicate or erroneous charges must be reported within 30 days for a full refund after verification. Purchases made through Google Play or the Apple App Store are subject to those platforms' refund processes, which you must initiate directly. To request a refund, email support@novaecosystem.live with your order ID, purchase date, and reason, with eligible refunds processed in 5–10 business days to the original payment method. Contact support before filing a chargeback to avoid potential account suspension.