The refund policy on Nova Scan explains how paid services from NovaScan, which is run by NOVA ECOSYSTEM SINGLE MEMBER P.C., are handled. The core token scanner is free to use, so no payment is needed for standard scanning functions. For any premium or subscription options, specific refund conditions are set out.
Refund requests must be made within two weeks of the purchase date. Each request is looked at on its own merits, with approvals granted when EU consumer regulations require it. Subscriptions may be ended at any time, and they will not automatically continue afterward. To ask for a refund, send an email to support@novaecosystem.live with your purchase information. If approved, the refund goes back to the original payment method within 14 days. For further questions, contact NOVA ECOSYSTEM SINGLE MEMBER P.C. at Georgiou Seferi 5, Heraklion, Crete, Greece.